Privacy policy

Welcome

We at DOConvert (“DOConvert”,“we”,“our”, “us”) respect your privacy. This Privacy Policy (“Policy”) explains the privacy practices for our platform, a service that offers automatic maping, recognization and extract of data from complex documents (the “Service”).

Personal Data We Collect

User registration. When you sign up to the Service, we will process your name and email address. If you sign-up through Facebook, Instagram or Google, we will also collect your profile photo available on these services. Yet if you sign-up through our user registration form, we will collect you mobile phone number. Once you are signed-up, we will use a unique user ID to identify your user account. We will call all of this data “User Data”.

Payment Information. If you choose to purchase the services, we will collect information about the payment method you provide, this may include your name, ID number, billing address, email address, phone number, credit or debit card details, transaction amount, electronic bank transfer information, or pay-wallet credentials (if using a service such as PayPal). We call this “Payment Data”.

User analytics. We process the user-interface clicks you’ve engaged in on the Service, the time-zone set on your mobile device, the time and date you last used the Service, as well as an indication of which content and user-notifications you viewed on the Service and when. We will call this “Analytics Data”.

You are not legally obligated to provide or give access to any personal data, but we do need this information to provide you the Service.

How We Use Personal Data

We process User Data, Payment Data and User Analytics to provide and manage the functionality and service that the Service offers.

We process the User Data and User Analytics in order to send notifications and updates about the Service and the content you may be interested in on the Service. You can control the notification and updates you receive through the designated menu of the Service.

We also process the We process the User Data to contact you with administrative messages.

We process User Data, Payment Data and User Analytics to obtain insights for our product development, optimize user notifications, research trends, for business development purposes as well as to improve and enhance the Service.

We will process User Data to detect and handle inappropriate user content. This may lead us to restrict the inappropriate user’s access to the Service, by way of issuing the user a warning, suspending the user temporarily, or banning the user from the Service altogether.

You may opt out of us processing your data to send you these invitations, at any time, by contacting us at [email protected].

Cookies

We may log information using “cookies.” Cookies are small data files stored on your device. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your device until you delete them) to provide you with a more personal and interactive experience on our Platform, for example, cookies help store your username when you login so that you don’t have to insert this information every time.

You can remove or block cookies from the Platform through your browser settings. You can also block cookies on most mobile devices under “settings”. Please note that if you remove or reject our cookies, it could affect how our Platform works for you and/or prevent you from being able to access/use certain features.

This Privacy Policy does not cover the use of cookies by third parties, advertisers and/or partners on our Platform, as applicable.

USE OF PERSONAL INFORMATION.

We use your personal information to provide you with the services on our Platform and to improve your experience on our platform. Additionally, we may use your information to:

• Operate, maintain and improve our Services;
• Send you information including confirmations, invoices, updates, security alerts, and support and administrative messages;
• Respond to comments and/or questions and to assist you with any technical support (establish and set up your account, verify or re-issue a password), log your activity and contact you;
• Protect, investigate and deter against fraudulent, unauthorized or illegal activity;
• Provide and deliver products and services that you may request;
• To protect you and/or other users and prevent any use of the Platform which is unlawful or against our TOU.
• To resolve disputes and troubleshoot problems, and:
• Send you marketing emails if you agreed to these when signing up. You may ask to be unsubscribed at any time.

Protection Of Information

Your personal information is protected in several ways. For example, access to your account and personal information is available only through a password and unique username/user ID selected by you (or the password and username selected on the Social App through which you logged in). Additionally, your personal information is stored on secured servers of approved third party service providers, and only selected personnel have access to.

By creating an account, you agree to keep your password and user name in strict confidence and not disclose such information to any third party. Should you feel that your password or account has been compromised, please let us know immediately.

Although we use industry standard security measures to protect your personal information so that it is not made available to unauthorized parties, we cannot guarantee that the information submitted to, maintained on, or transmitted from our systems will be completely secure and any information you provide is your sole responsibility and subject to this Policy and our Terms.

Viewing and updating your information

Editing Your Information: You may review, edit or delete your personal information by accessing your Account or by sending us a request by email. Once you delete or cancel your Account, we may delete your personal information, except for information needed for ongoing issues such as outstanding payments or legal proceedings.  When necessary, we may keep specific identifiable information for up to 7 years, in order to comply with the law, prevent fraud, assist with any investigation and enforce the Terms. We are not responsible for deleting or updating any information on third party sites.

[Dear client, please go over the above paragraph. This is the recommended data management practice based on Israeli law. Once you begin collecting user information, we suggest that you register a database and take the appropriate actions to manage your user information. We can discuss this in more detail once you are up and running. The best and safest practice is to delete or anonymize any information that you don’t need]

Security And Data Retention

We retain personal data for the duration needed to support our ordinary business activities operating the Service. Thereafter, we will still retain your personal information as necessary to comply with our legal obligations, resolve disputes, establish and defend legal claims and enforce our agreements.

We implement measures to reduce the risks of damage, loss of information and unauthorized access or use of information, such as encrypted transmission of the data we communicate to and from users.

However, these measures do not provide absolute information security. Therefore, although efforts are made to secure your personal information, it is not guaranteed, and you cannot expect that the Service will be immune from information security risks.

Changes To This Privacy Policy

From time to time, we may change this Policy, in which case we will post an updated version of the Policy. The latest version of the Policy will always be accessible through the Service.

Contact us

Should you have any inquiries, complaints or suggestions, you may contact us at [email protected]. We will do our best to resolve your issue in a timely manner.